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Our 1+ service offers a cost-effective, flexible delivery solution for your non-standard freight, carrying items up to 75KG in weight and 3.5M in length.
XDP’s 1+ service offers a delivery solution for larger, non-standard freight up to 75KG in weight, within 3-5 days. With visibility from the moment your item enters the XDP network, right up until final mile delivery, XDP offer flexible and agile services, resulting in complete customer piece of mind.
Our 1+ service offering includes a delivery to a room of choice* as standard and regular customer communications. Our system ensures waiver forms are sent to all customers prior to delivery, enabling safeguarding and adhering to safety measures when entering the property.
When your freight is sent via our 1+ service, you and your customer will be able to view when items have been scanned throughout the network, including at the collection depot, delivery depot and once loaded to the delivery vehicle. This transparency enables you to manage customer expectations, and for them to capacity plan when anticipating a larger delivery.
Once routed out for delivery, your customers receive regular notifications and updates. Customers will receive a two-hour time slot, items can be traced with full driver tracking, and a ‘You Are Next’ notification will be sent via text message, email and the XDP app. Alongside this, drivers are able to phone the end user, using a proxy phone number, adding additional security, and adhering to GDPR regulations. Upon delivery, a driver will assist your customer in taking the item to a room of choice, or garden area, eliminating difficult manoeuvres for the end user.
Once final mile delivery has been completed, delivery confirmation will be visible to you and your customer, with photographic proof, ringfenced geo-location and the capability for our drivers to record any specific instructions given. Your customer will also receive aftercare communication, for any further delivery queries they may have. Our team are also available for any post-delivery queries if needed. From reporting data, through to live chat, our Final Mile Relationship Team and Account Managers, are there for you and your customer every step of the way.
In addition to our technology, our 1+ service benefits from XDP network’s manual sortation process. Operating a manual sortation process, enables us to be adaptable in carrying irregular dimension and weight (IDW) freight. With fewer touchpoints, and a versatile process, no matter the size and shape of your freight, our 1+ service can accommodate.
*Room of choice includes delivery to ground floor only. Waiver form must be signed prior to delivery.
XDP’s 1+ service offers a delivery solution for larger, non-standard freight up to 75KG in weight, within 3-5 days. With visibility from the moment your item enters the XDP network, right up until final mile delivery, XDP offer flexible and agile services, resulting in complete customer piece of mind.
Our 1+ service offering includes a delivery to a room of choice* as standard and regular customer communications. Our system ensures waiver forms are sent to all customers prior to delivery, enabling safeguarding and adhering to safety measures when entering the property.
When your freight is sent via our 1+ service, you and your customer will be able to view when items have been scanned throughout the network, including at the collection depot, delivery depot and once loaded to the delivery vehicle. This transparency enables you to manage customer expectations, and for them to capacity plan when anticipating a larger delivery.
Once routed out for delivery, your customers receive regular notifications and updates. Customers will receive a two-hour time slot, items can be traced with full driver tracking, and a ‘You Are Next’ notification will be sent via text message, email and the XDP app. Alongside this, drivers are able to phone the end user, using a proxy phone number, adding additional security, and adhering to GDPR regulations. Upon delivery, a driver will assist your customer in taking the item to a room of choice, or garden area, eliminating difficult manoeuvres for the end user.
Once final mile delivery has been completed, delivery confirmation will be visible to you and your customer, with photographic proof, ringfenced geo-location and the capability for our drivers to record any specific instructions given. Your customer will also receive aftercare communication, for any further delivery queries they may have. Our team are also available for any post-delivery queries if needed. From reporting data, through to live chat, our Final Mile Relationship Team and Account Managers, are there for you and your customer every step of the way.
In addition to our technology, our 1+ service benefits from XDP network’s manual sortation process. Operating a manual sortation process, enables us to be adaptable in carrying irregular dimension and weight (IDW) freight. With fewer touchpoints, and a versatile process, no matter the size and shape of your freight, our 1+ service can accommodate.
*Room of choice includes delivery to ground floor only. Waiver form must be signed prior to delivery.
The key features of our 1+ Delivery include –
With a nationwide service for non-standard freight, we offer efficient and flexible delivery options for your customers.
We are the carrier of choice for all your 1+ deliveries
Contact our team to find out more
We’re always happy to help
We offer a range of integration methods for our customers, and all are compatible with all major integration platforms.
XDP will deliver to a room of choice, ground floor only. For this, customers will be required to sign a waiver form which will be sent prior to delivery.
Yes, we primarily deliver to B2C. However, we can accommodate B2B deliveries.
All customers will receive relevant contact details for our Final Mile Relationship Team and dedicated Account Managers, prior to onboarding with XDP.
Your customers will be able to contact our team via our live chat facility, or by emailing trackingupdates@xdp.co.uk.
You and your customer will be able to see a signature obtained via our driver or through our contactless QR code, photographic proof of delivery, ringfenced geo-location (showing where the item has been delivered) and any voice recording which have been made at the point of delivery.
The XDP app allows customers to easily track deliveries at every step during the parcel journey.
The XDP app allows customers to easily track deliveries at every step during the parcel journey.
We offer a variety of bespoke delivery service packages for our prominent and valued retailers, across a range of industry sectors.
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