Frequently Asked Questions

If you are Interested in using XDP as your carrier, fill in the form here.

For any invoicing queries, please contact our sales team directly.

Once trading with XDP has commenced, all customers will have access to the XDP homepage. This will provide customers with any important information, service updates and changes to operating hours.

All our services are subject to volumisation, using an industry standard conversion based on the size of the goods. Please consult our procedure guide for further information.

XDP operate on a zone-based tariff, please consult our Zone Map for further information.

We can offer delivery of hazardous goods that fall within Limited Quantities only. Please consult with your onsite Dangerous Goods Safety Advisor (D.G.S.A) to ensure your product can be carried under the Limited Quantity threshold.

All XDP customers sending freight to the Channel Islands (Jersey/Guernsey), will need to provide a commercial invoice when manifesting. This should include full customer details and value of goods.
For shipping to Northern Ireland, you will need the product EORI number.

To change any contact details, please contact our sales team directly.

The XDP portal is used for viewing invoices, consignment entry (collections and deliveries), consignment amendments, consignment tracking and claims submissions.

If you would like to track your order you can do this on this website, or by using the XDP app. Simply enter your consignment reference and postcode to see details.

Within your tracking updates history, if your item is showing as –

Delivered – The item has been successfully delivered.

Carded – The driver has attempted delivery; however, nobody was available at the property to accept the item.

Check Address – Driver cannot locate the property and would require further information.

Service Fail – An external issue has occurred (force majeure), such as vehicle breakdown, traffic incidents or adverse weather conditions.

Consignment Split – This means the depot have only received part of the order from the supplier.

Return – Your item has been returned to the sender. Please contact your supplier for further information.

XDP work directly with the senders of the goods, dealing directly with them for the quickest possible resolutions, with the benefit of full tracking of any issues for all parties. Our advice for any delivery issue is to first track and trace the item(s) using our app or website tracking.

Our app will allow you to reschedule, leave notes for the driver, track the deliveries progress, and view full delivery confirmation. For any further information, issues, or complaints, we would advise contacting your supplier directly.

Unfortunately, we cannot guarantee that the depot will be able to accommodate this. Please contact your supplier for further information.