Frequently Asked Questions
For any invoicing queries, please contact our sales team directly.
Once trading with XDP has commenced, all customers will have access to the XDP homepage. This will provide customers with any important information, service updates and changes to operating hours.
All our services are subject to volumisation, using an industry standard conversion based on the size of the goods. Please consult our procedure guide for further information.
XDP operate on a zone-based tariff, please consult our Zone Map for further information.
We can offer delivery of hazardous goods that fall within Limited Quantities only. Please consult with your onsite Dangerous Goods Safety Advisor (D.G.S.A) to ensure your product can be carried under the Limited Quantity threshold.
All XDP customers sending freight to the Channel Islands (Jersey/Guernsey), will need to provide a commercial invoice when manifesting. This should include full customer details and value of goods.
For shipping to Northern Ireland, you will need the product EORI number.
To change any contact details, please contact our sales team directly.
The XDP portal is used for viewing invoices, consignment entry (collections and deliveries), consignment amendments, consignment tracking and claims submissions.